TalkCampus Privacy Policy

TalkCampus is an app managed and operated by TalkLife Ltd.

At TalkLife, respect for your privacy is foundational to everything we do. Since we started TalkLife we have strived to build our Services with a strong set of privacy principles in mind.

This Privacy Policy describes how TalkLife collects, uses and discloses information, and what choices you have with respect to the information. We are committed to protecting and respecting your privacy. We recommend you read this privacy policy and contact us without hesitation if you have additional questions.

When we refer to “TalkLife”, “we”, “our”, “us”, we mean TalkLife Limited of Runway East Building, 1 Victoria Street, Bristol, United Kingdom that acts as the controller or processor of your information, as explained in more detail in the “Our Legal Bases For Processing Information” below.

This policy outlines how any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

Information We Collect And Receive

TalkLife must receive or collect some information to operate, provide, improve, understand, customise, support, and market our Services, including when you install, access, or use our Services.

The information which you provide us may include:

• Username and password, date of birth, gender, e-mail address
• Your name and phone number
• Profile photo and any additional photos which you upload to our app
• Your place of study
• Information you may provide about your wellbeing, mood, or experiences within the app
• Any information you choose to share within your profile

Your Messages

We collect and process the messages you send and receive on TalkCampus, including their content, to help maintain a safe and supportive community. Messages may be analysed by moderation systems, including Artificial Intelligence (AI), to detect potentially harmful or policy-violating content.

Special Category Data

Some information you share on TalkCampus may reveal details about your health or wellbeing. We only process this type of information where you choose to share it and give your explicit consent, it’s necessary to protect vital interests, or it’s permitted by law.

Automatically Collected Information

Usage and Log Information

We collect information about your activity on our services, like service-related, diagnostic and performance information.

Device and Connection Information

We collect device and connection specific information when you install, access or use our services.

IP Addresses and Cookies

We use cookies to operate and provide our services.

Where We Store Your Personal Data

We may use third-party vendors, such as Amazon and Google, to store your data. Your data may be transferred to and stored in locations outside the European Economic Area (“EEA”).

How We Use Information

Our Services

We use the information we have to operate and provide our Services, including providing customer support, and improving, fixing and customising our services.

Safety And Security

We verify accounts and activity, and promote safety and security on and off our Services.

Use of Artificial Intelligence (AI)

We may use AI technologies to help maintain a safe and accessible community.

E-mail Marketing and Newsletters

We may use your personal data to contact you with newsletters and details of communications or services.

Information You And We Share

Information You Share Socially

Our sites and our app allow you to connect and share your actions, comments, content, and information publicly or with friends.

Third-Party Processors

We work with trusted third-party service providers who process information on our behalf.

Analytics Partners

We may partner with third-party analytics providers to better understand your use of the Services.

How the General Data Protection Regulation Applies

The General Data Protection Regulation (EU GDPR) and UK GDPR apply. As a UK based company, all TalkLife activities comply with UK GDPR and the Data Protection Act 2018.

Our Legal Bases For Processing Information include: Contractual necessity, Consent, Legal obligations, Vital interests, Public interest, and Legitimate interests.

How You Exercise Your Rights

Under UK GDPR or other applicable local laws, you have the right to access, rectify, port, erase your information and lodge a complaint with a supervisory authority. You can exercise your rights by emailing dpo@talklife.co or through in-app settings.

Managing And Deleting Your Information

You can remove posts, comments and photos. You may delete your TalkCampus account at any time using our in-app delete account feature. Inactive accounts are kept on record for 6 years for the exercise or defence of legal claims.

Our Policies Concerning Minors

TalkCampus is not intended or directed at individuals under the age of 16.

Law And Protection

We collect, use, preserve, and share your information if we have a good-faith belief that it is reasonably necessary to respond to legal process, enforce our Terms, detect fraud, or protect rights and safety.

Our Global Operations

TalkLife shares information globally. We utilise standard contract clauses approved by the European Commission.

Changes To Our Privacy Policy

This privacy policy is reviewed annually. We will also occasionally update this Privacy Policy to reflect changes in our practices and services.

Contact

Questions, comments and requests regarding this privacy policy should be addressed to The Data Protection Officer for TalkLife Limited - dpo@talklife.co